Frequently asked questions
One gigabit per second (Gbps) is equal to a 1,000 megabits per second (Mbps) connection. A gigabit is over 100 times faster than the Internet connection than most households in Puerto Rico currently have. With a Gigabit connection, downloads will be instantaneously. You no longer have to wait on movies buffering – it will be ready when you are! Whether you are video chatting, uploading family videos, or playing your favorite online games, all you need to do is click and you’re there.
Gigabit service makes everything you already do online up
to 100x faster. No more waiting to buffer videos or upload
photos.
Gigabit service will also revolutionize the web
in new ways. Imagine chatting with your doctors or teachers via HD
video conference, or collaborating on a work or school project with
contributors across the globe in real time, without delays. A
gigabit is the Internet experience of the future.
The network box can deliver gigabit speeds to devices connected through the Ethernet ports. Maximum achievable Wi-Fi speed depend on factors like distance, obstructions and interference with other nearby Wi-Fi access points. Most Wi-Fi devices advertise speeds in ideal conditions but real-world speeds are lower. Due to Puerto Rico's usage of reinforced concrete in construction of homes, it is highly recommend to add additional access points in order to extend Wi-Fi service to different areas within your home. For Wi-Fi speeds to be as fast as possible, additional access points should be connected directly to the network box using Ethernet cables. It is also important to configure the access points correctly by selecting different Wi-Fi channels to reduce interference between them. Wi-Fi extenders can be used to increase Wi-Fi coverage, although they may reduce Wi-Fi speeds considerably.
XGS is the latest technology for Multi-Gigabit fiber optic communications, supporting high speeds of up to 10 Gigabits per second (Gbps) upload & download. XGS technology provides not only faster speeds, but better performance and an enhanced experience.
You can start the upgrade process through the customer portal https://portal.opticofiber.com or by emailing optico@opticofiber.com. We will need to visit your home and change your network box to upgrade you to XGS. Upon upgrading to XGS, you will start a new 2-year service term.
You can start the change of service request through the
customer portal (http://portal.opticofiber.com) or by emailing
optico@opticofiber.com.
If you are changing from a non-XGS service to another non-XGS
service, there is no change fee and we will not need to visit your
home. Your service term will not change.
If you are changing from an XGS service to another XGS service,
there is no change fee. If we need to visit your home to change your
equipment, there will be a $45 service charge. However, you will
start a new 2-year service term
If you are changing from a non-XGS service to a XGS service, there
is no change fee. However, you will start a new 2-year service
term
If you are changing from an XGS service to a non-XGS service, there
is a $100 downgrade fee. If we visit your home to change the
equipment, there will also be a $45 service charge. You will start a
new 2-year service term
Our Gigabit Duo service provides up to 2Gbps download speeds and
1Gbps upload speeds to your network box, which can be shared across
your network devices. Each ethernet port on your network box is
limited to 1Gbps.
Gigabit Duo is no longer available. It has been replaced by
OpticoFiber XGS 2.5Gigabit.
No. Your Optico Fiber Network Box has Gigabit Ethernet Ports. The maximum speed you can receive through each Ethernet port is 1000Mbps. The 2Gbps velocity is shared across all Ethernet ports. If you have a Network Box with WIFI, the 2Gbps is shared across the ethernet ports and the WIFI access point.
We're building our Optico Fiber network by demand -- we
only bring service to fiberhoods (vecindarios) that meet sign-up
goals.
To get service for your home, you need to sign up and choose a plan
before the sign up period for your fiberhood ends. To see status of
your fiberhood and to sign up, visit www.opticofiber.com, select
Cities from the menu bar and choose your City, then find your home
on our fiberhood map.
If your fiberhood qualifies, we'll begin construction in your
fiberhood shortly after the sign-up period ends. This process will
take some time. Once we're ready to connect you, we'll get in touch
and schedule a time for an Optico Fiber team member to come to your
house and install your equipment.
If your fiberhood is listed as constructing or constructed, your
sign-up period has ended and you cannot sign up for Optico Fiber at
this time.
For information on Internet access services for businesses, visit www.opticofiber.com or Business Form
Of Course! You can reach our Customer Service team via email (optico@opticofiber.com), or by calling 787-957-6000. They are happy to assist you. The Customer Service team is available Monday-Saturday from 7:00am-7:00pm.
A fiberhood is similar to a neighborhood. Fiberhoods are
small area within a city usually composed of 1 or more
neighborhoods. Fiberhoods are determined by local neighborhood
definitions, and given their boundaries based on city roads, parks
and other landmarks.
We only bring service to fiberhoods that are “qualified”. A
qualified fiberhood has met the sign-up goals. To find out what
fiberhood your home is located in, and how many more sign-ups are
needed to get Optico Fiber, visit our website at www.opticofiber.com
Please verify that you have entered the correct street
name, house number, city name and zip code. You should not need to
enter your urbanization name.
If you still cannot find your home, you can submit a request to have
your address reviewed by our team through the website. You can also
contact Customer Service at 787-957-6000 or email
optico@opticofiber.com
Not at all! Optico Fiber has no caps or limits to the
amount of data you can send or receive.
Yes! At a minimum, your installation will include a
Network Box with 1 Gbps ethernet ports. It may also include
integrated Wi-Fi and higher speed ethernet ports. You can request a
Wi-Fi access point from Optico Fiber or you can use your own
preferred Wi-Fi access point.
Things to remember. Homes which are built with dividing walls in
reinforced cement will cause the WiFi signal to degrade, and you may
need to install repeaters around your home
No. Wi-Fi is slower than wired connections. However, for the fastest speeds, we recommend WiFi6 (or higher). The maximum speed via WiFi will also be depended on the WiFi technology that your computer(s) and device(s) have.
Multi-Gigabit services are not only about faster speeds,
but about the Multi-Gigabit experience – the overall improvements
you will see within your home network of interconnected
devices.
While its not required, you can enjoy the fastest speeds of gigabit
broadband with a computer, laptop or device that supports a gigabit
connection.
And, while its not required, you can enjoy the fastest speeds of
Multi-Gigabit XGS services by using a computer, laptop or device
that supports Multi-Gigabit services, such as using a 2.5Gbps or
10Gbps Ethernet Network Interface Port
Definitely! The Optico Fiber Network Box can adapt to computers that can only connect to 100Mb, or even 10Mbps!
Optico Fiber was built to support leading industry standards and should work with devices you have today. If, you experience a problem, contact us at support@opticofiber.com or 787-597-6000.
No. Traditional Cable TV is so 1960s. Today’s TV is
Digital – available over-the-air for free or streamed online where
you want it, when you want it. Optico Fiber will help you cut your
CableTV cord! With Gigabit service access, you can full advantage of
existing online Cable TV alternatives. This includes content
directly from networks like NBC, CBS, ABC and FOX. It also includes
IPTV providers such as Hulu, Netflix, Sling, Fubo-TV Amazon and
Apple iTune/AppleTV, which offer access to the same shows you
normally see on Cable TV, streamed to you when you want to see
them.
Still need your local news & information? Many local stations
are streaming their content online. However,today’s high quality
over-the-air Digital TV (DTV) is available free. Just install an
HDTV antenna in your home. HDTV antennas are available in many
models (indoors & outdoors) and from various distributors
includes Best Buy, Sears, online stores among